Return & Refund Policy

At 37 Brand Shoes, we value customer satisfaction. You have 30 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return, the item must:

• be in the same condition in which you received it,
• be unworn and unused,
• have its original tags attached,
• be in its original packaging,
• and be accompanied by a receipt, invoice, or other proof of purchase.

To start a return, please contact us through the Contact form on our website.

Please note that items sent back to us without first requesting a return will not be accepted.

If your return is approved, we will provide you with the necessary return shipping label and instructions on how and where to send your package.

If you have any questions regarding returns, you can contact us at any time through the Contact form on our website.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after receiving it. If the item is defective, damaged, or you have received the wrong item, please contact us as soon as possible through the Contact form on our website.

We will review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom-made or specially ordered products,
• Personalized products,
• Sale or promotional items,
• Gift cards.

If you are unsure whether a specific item is eligible for return, please contact us through the Contact form on our website.

Exchanges

If you would like a different item or size, the fastest way to get what you want is to return the original item and, once the return has been approved, place a separate order for the new item.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, without giving any reason.

The item must still be in the same condition in which you received it. It must be unworn and unused, with the original tags attached and in its original packaging. You will also need a receipt, invoice, or other proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your return has been approved and whether a refund will be issued.

If approved, your refund will automatically be processed to your original payment method. Please note that it may take up to 10 business days after we approve the refund for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your return was approved, please contact us through the Contact form on our website.