Delivery & Returns
Last Updated: July 30, 2026
At 37 Brand Shoes, we aim to safely deliver high-quality handcrafted leather products to our customers. Our order, delivery, and return processes are outlined below.
Order Preparation Process
All orders are processed after payment confirmation.
- Products available in stock are shipped within 1-3 business days.
- Preparation time may vary due to order intensity, public holidays, or special campaign periods.
- You will be notified by email when your order has been shipped.
Shipping and Delivery
Orders within Turkey are securely sent with contracted cargo companies.
Estimated delivery times:
- Turkey: 1-5 business days
- Europe: 3-10 business days
- Other countries: 5-15 business days
Delivery times may vary due to customs procedures, public holidays, or delays caused by carrier companies.
International Shipments
37 Brand Shoes ships to many countries around the world.
Customs duties, import taxes, or local charges that may arise in international orders are the responsibility of the buyer.
Order Tracking
Once your order has been handed over to the cargo company, your tracking number will be sent to your email address.
Damaged or Missing Delivery
We recommend checking the package when you receive your product.
If there is damage to the package, we kindly request that a report be drawn up with the cargo officer before accepting delivery.
For damages noticed after delivery, you can contact us as soon as possible.
Customer satisfaction is important to us.
In accordance with Law No. 6502 on Consumer Protection, you can return unused and resalable products within 14 days from the delivery date.
Return Conditions
The product to be returned;
- must be unused,
- must be sent with its original box and packaging,
- must have all accessories complete, if any,
- must be suitable for resale.
Non-Returnable Products
Returns may not be accepted for the following products:
- Used products
- Custom-made or personalized products
- Products that cannot be resold due to hygiene reasons
- Products with damaged original packaging
Exchange
You can contact us for size exchange or product exchange depending on stock availability.
Support will be provided as quickly as possible in line with your request.
Return Process
After your return request is approved and the product reaches us, necessary checks are made.
Refunds for orders that meet the return conditions are made through the relevant payment institution using the payment method used.
It may take a few business days for the refund to reflect in your account, depending on the banks' processing times.
Contact Us
You can contact us for any questions regarding delivery, shipping, exchange, or return processes.