Frequently Asked Questions

How do I place an order?

Add the product you want to your cart and complete the checkout steps. Before placing your order, please check the selected size, color, and delivery details.

When will my order be shipped?

Order preparation and delivery times can vary depending on the product, stock availability, and delivery address. Check the estimated delivery information during checkout.

How can I track my order?

When your order is shipped, tracking information will be shared in your order notification when available. You can use the tracking number on the carrier’s website to check the delivery status.

How do I choose the right shoe size?

Please check the sizing information provided on the product page before placing your order. If you need help, contact our customer service team with the product name and your usual shoe size.

What should I do if I am between two sizes?

Fit can vary depending on the design and shape of the shoe. If you are between sizes, contact us before ordering and tell us which product you are interested in and which size you normally wear.

Where can I find product material and care information?

Available information about materials, features, and care is shown in the product description. If you need additional details about a specific item, please contact us with the product name or link.

Can I change or cancel my order after placing it?

Contact us as soon as possible with your order number. We will try to help, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Can I change my delivery address after ordering?

Contact customer service immediately with your order number and the correct address. We may be able to update it before dispatch, but an address cannot usually be changed after the parcel has been shipped.

How can I track my order?

If tracking is available for your shipment, you will receive the tracking details after your order has been dispatched. You can use the tracking link to check the latest delivery updates.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible and include your order number, a description of the issue, and clear photos of the item and packaging. Our customer service team will review the case and explain the next steps.

Can I exchange an item for another size or color?

Exchange availability depends on the item and current stock. Please contact us with your order number and the size or color you need. If a direct exchange is unavailable, a return and a new order may be required.

How long does order processing take?

Processing time can vary depending on the product, order volume, and destination. You will receive an update when your order has been prepared and dispatched.

Are taxes and customs duties included in the price?

Taxes and customs charges depend on the delivery destination and the rules that apply to the order. Any applicable amounts shown at checkout are calculated based on the available order and destination information. Additional import charges may be collected by local authorities or the delivery carrier.

Which payment methods can I use?

The payment methods currently available for your country and order are displayed securely at checkout. Availability may vary depending on your location, currency, and device.

What should I do if my payment is declined?

Check that your card details, billing address, and available balance are correct. You can also try another payment method shown at checkout or contact your bank. For security reasons, we cannot see or change your bank’s decline decision.

Are sold-out products restocked?

Some products or sizes may be restocked, but availability is not guaranteed. Check the product page regularly or contact us with the product name, color, and size you are looking for.

How should I care for my shoes?

Care requirements depend on the shoe’s material. Avoid using harsh chemicals or washing methods unless they are specifically recommended for the product. Remove surface dirt gently and allow wet shoes to dry naturally, away from direct heat.

Can product colors look different in person?

We try to display product colors as accurately as possible. However, colors may look slightly different depending on screen settings, lighting, and the natural characteristics of the material.